Your information is safe with us
Thank you for visiting our website. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
Introduction
Funding Partner Services Pty. Limited (ABN 33 694 832 543) (“Funding Partner”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy applies to our dealings with:
• borrowers and prospective borrowers
• brokers and introducers
• funding partners
• service providers
• visitors to our website
We maintain appropriate practices, procedures and systems to support compliance with Australian privacy law and to enable us to respond to privacy‑related enquiries and complaints.
What is personal information?
2.1 Personal information
Personal Information is defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable:
• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.
2.2 Sensitive information
Sensitive personal information is defined in the Privacy Act to mean information or an opinion about an individual’s:
• racial or ethnic origin; or
• political opinions;
• religious or philosophical beliefs or affiliations;
• membership of a political association;
• religious beliefs or affiliations;
• philosophical beliefs;
• membership of a professional or trade association;
• membership of a trade union;
• sexual orientation or practices;
• criminal record;
• health or genetic information about an individual
• biometric information that is to be used for the purpose of automated biometric verification or biometric identification.
What personal information we collect
We only collect personal information that is reasonably necessary for, or directly related to, our functions or activities.
The types of personal information we collect include:
3.1 Identity Information
• Name
• Date of birth
• Contact details (address, phone, email)
• Identity documentation (driver licence or passport)
3.2 Financial Information
• Financial statements
• Income information
• Asset and liability details
• Banking information
• Credit history
3.3 Business Information
• Company details
• ABN / ACN
• Director and beneficial owner information
• Trust information
3.4 Loan and Property Information
• Loan applications
• Property information and valuations
• Security details
• Repayment information
3.5 Broker Information
When you are a broker or introducer:
• Contact details
• Accreditation information
• Business details
• Commission or payment information
3.6 Sensitive Information
We only collect Sensitive Information where it is reasonably necessary to do so to allow us to conduct our business functions and/or by law and only with your consent.
How we collect personal information
We collect personal information in a number of ways, including:
• directly from you
• loan applications or enquiry forms
• brokers or introducers
• publicly available sources
• credit reporting bodies
• professional advisers (lawyers and accountants)
• identity verification services
• service providers
Where reasonable and practicable, we collect personal information directly from you.
Where we collect personal information from third parties, we take reasonable steps to ensure you are aware of the circumstances of that collection, including how the information will be used and disclosed, at or before the time it is collected, or as soon as practicable afterwards.
If we receive personal information that we did not solicit, we will assess whether the information could have been collected in accordance with Australian privacy law and, if not, will destroy or de‑identify the information, where lawful and reasonable to do so, as soon as practicable.
Why we collect personal information
We collect and use personal information for purposes including:
• Assess loan applications
• Manage and administer loans
• Verify identity
• Communicate with brokers and borrowers
• Manage relationships with funding partners
• Detect and prevent fraud
• Comply with legal and regulatory obligations
• Improve our systems and services
If you do not provide the requested information, we may not be able to assess a loan application or provide our services.
Anonymity and Pseudonymity
At times when you deal with us, you will have the option of not providing your name or you can use a pseudonym, where it is lawful and practicable. This includes, for example, when you make a general enquiry.
In some circumstances we may need your real name as it may not be practicable for us to deal with you anonymously or pseudonymously on an ongoing basis or where this is required by law.
Disclosure of personal information
We disclose personal information only where authorised or required to:
• Brokers or introducers
• Funding partners
• Professional advisers (lawyers, accountants)
• Valuation firms
• Credit reporting bodies
• Identity verification providers
• Service providers (technology providers, document verification services)
• Regulators or government agencies where required by law
We take reasonable steps to ensure third parties handle and protect personal information in accordance with Australian privacy laws.
Personal information is used and disclosed for the purpose for which it was collected or, where required or authorised by law. Where permitted, personal information may also be used or disclosed for a related purpose that a reasonable person would expect in the circumstances.
Data quality
We take reasonable steps to ensure that the personal information we collect is accurate, up‑to‑date and complete, and that any personal information we use or disclose is, having regard to the purpose of that use or disclosure, accurate, up‑to‑date, complete and relevant. These steps may include periodic verification with you and checks against reliable sources.
Government-related identifiers
We do not adopt government‑related identifiers (such as tax file numbers, Medicare numbers or driver licence numbers) as our own identifiers of individuals. We only collect, use or disclose government‑related identifiers were permitted or required by law and for lawful purposes.
Credit reporting
To assess loan applications, we obtain information about you from credit reporting bodies, these include:
• Equifax Australia - https://www.equifax.com.au/privacy
• Experian Australia - https://www.experian.com.au/privacy-policy-terms-conditions
These organisations may include the information we provide about you in reports they give to other credit providers.
You have the right to:
• Request access to credit information held about you
• Request corrections to inaccurate information
• Request that reporting bodies not use your information for direct marketing
•Request a temporary ban on use of your credit reporting if you believe you are a victim of fraud
Further information is available from the privacy policies of the credit reporting bodies listed above.
AML compliance
We collect and verify your personal information to comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
This includes:
• Verifying identify using electronic verifying systems
• Collecting identification documents
• Verifying beneficial ownership of companies and trusts
• Screening against government sanctions lists
• Completing PEP checks
• Collecting and verifying Source of Wealth (SOW)
Identity verification is performed using external service providers:
• LSEG World Check - https://www.lseg.com/en/risk-intelligence/screening-solutions/world-check-kyc-screening/about/privacy-statement
• Equifax Australia - https://www.equifax.com.au/privacy
Overseas disclosure
Some of our service providers store or process personal information outside Australia, including through the use of cloud‑based technologies.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with Australian privacy law.
The overseas locations in which personal information may be stored or processed include New Zealand, the United States and the United Kingdom.
Direct marketing
We use your personal information to provide you with information about our lending products, services or industry updates.
We use personal information to provide information about our products and services were permitted by law, including where you have consented.
That consent will remain current until you advise us otherwise. You can opt out at any time, by:
• contacting us (details in Section 16); or
• using the unsubscribe facility that we include in our electronic email messages to opt out of receiving those messages.
When you visit our website, we may automatically collect certain information through cookies and similar analytics technologies.
This information can include:
• IP address
• Device type
• Browser type
• Pages visited
• Time spent on website
We use this information to operate, maintain and improve the functionality, performance and user experience of our website. Analytics information may be collected and processed by third‑party service providers that assist us in operating and analysing our website.
You may configure your browser to refuse or manage cookies. Please note that disabling cookies may affect the availability and functionality of some parts of the website.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These measures include:
• secure systems and technology controls
• restricted staff access
• confidentiality obligations
• secure document storage
When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal and regulatory requirements.
Access and correction
You have the right to request access to the personal information we hold about you, and to request that we correct any personal information that is inaccurate, out‑of‑date, incomplete, irrelevant or misleading.
We will provide access to your personal information unless we are permitted or required by law to refuse your request. If we refuse access or correction, we will provide you with written reasons.
To request access or correction, please contact us using the details set out in Section 16. We will respond to your request within a reasonable period (normally within 30 days) and, where practicable, provide access in the manner you have requested.
For your security, we will ask you to verify your identity before processing any access or correction request to ensure that personal information is only disclosed to the correct individual.
Contact us
If you have a concern about how we have collected or handled your personal information, please contact us:
Contact:
Privacy Officer
Email:
enquiries@fundingpartner.com.au
Address:
Funding Partner
Level 2/377 New South Head Road
Double Bay
NSW 2028, Australia
Please contact us in writing if you have a complaint about privacy. Please refer to the details below in Section 15 on how to lodge a complaint.
Complaints
If you believe we have breached privacy laws, you can lodge a complaint with us. We will acknowledge within one week if a more detailed assessment is needed and aim to provide a response within 30 business days. If the matter is complex, we will keep you updated on timeframes.
If you are not satisfied with our response to a complaint, or you consider that we have breached the Privacy Act (including the Australian Privacy Principles), you are entitled to make a complaint to the Office of the Australian Information Commissioner (the Australian privacy regulator).
Further information about Australian privacy law is available from the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Updates to this policy
We may make changes to this Privacy Policy, with or without notice to you. We recommend you visit this Privacy Policy regularly to keep you up to date with any changes we make.
The latest version will be available on our website with the effective date stated below.
Effective Date: 27 March 2026
Funding Partner
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Address
Funding Partner
Level 2/377 New South Head Rd,
Double Bay NSW 2028
Australia
Funding Partner. All rights reserved. Funding Partner Pty Ltd.
ACN 694 832 543